OUR POLICY.
FOR PRIVACY.

Introduction 

Cronos-X ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website. By using our website, you agree to the terms of this Privacy Policy. 

Personal Information Collection

We may collect and utilize the following personal information about you:

• Your name, contact information (including email address, telephone number), and company details.
• Information necessary for identity verification purposes.
• Billing details, transaction records, and payment card information.
• History of your interactions with us.
• Data enabling us to conduct credit or financial assessments.
• Information regarding your usage of our website, IT infrastructure, communication systems, and other platforms.
• Your participation in surveys, competitions, and promotional activities.

This personal information is essential for us to deliver services to you effectively. Failure to provide requested personal information may result in delays or prevention in the provision of services.

How We Collect Your Personal Information

We primarily collect most of your personal information directly from you, whether it's in person, by post, over the telephone, via email, or through our systemau. However, we may also obtain information from:

• Publicly accessible sources such as Companies House.
• Third-party sources like credit reference agencies.
• Our official social media channels, including but not limited to Facebook and Instagram.
• Cookies on our website, including the use of Google Analytics.
• User subscriptions on our website.

This comprehensive approach ensures that we collect relevant information to enhance your experience and provide our services effectively.

Where We Store Your Personal Information

Your information may be held at our places of work, with third-party agencies, service providers, representatives, and agents, as detailed earlier.

Some of these external parties may operate outside the European Economic Area. For more details, including how we safeguard your data in such instances, please see the section below: 'Transferring Your Personal Information Out of the EEA'.

Duration of Personal Information Retention

We'll retain your personal details for as long as you maintain an account with us or as long as we're providing services to you. Afterward, we'll keep your information for the following reasons:

• Addressing any inquiries, grievances, or claims you or others make.
• Demonstrating that we've treated you fairly.
• Complying with legal record-keeping obligations.

We won't hold onto your personal data for longer than necessary as outlined in this policy. Various retention periods apply depending on the type of information.

All data is stored within the UK under Microsoft's management, ensuring adherence to UK data protection laws and standards.

Securing Your Personal Information

We implement suitable security protocols to safeguard against the accidental loss of personal information or its unauthorized use or access. Access to your personal details is restricted to individuals who require it for legitimate business purposes. Anyone who handles your information on our behalf is obligated to do so with authorization and is bound by a commitment to keep your information confidential.

Usage and Purpose of Your Personal Information

According to data protection regulations, we may only utilize your personal data if there's a valid reason, such as:

• Meeting our legal and regulatory requirements.
• Fulfilling our contractual obligations with you or initiating actions upon your request before entering into a contract.
• Pursuing our legitimate interests or those of a third party.
• When you've provided consent.
• Managing your profile on our content management system.

A legitimate interest arises when we have a genuine business or commercial motive to utilize your data, provided this does not infringe upon your rights and interests.

Promotional Communications

Your personal information may be utilized to provide you with updates regarding our services, including exclusive offers, promotions, or new services, delivered through email, telephone, or post.

We believe it is in our legitimate interest to process your personal information for promotional purposes. Consequently, we typically do not require your explicit consent to send promotional communications. However, should consent be necessary, we will distinctly and separately seek it.

• Rest assured, we uphold the highest level of respect for your personal information and never engage in selling or sharing it with other organizations for marketing endeavors.
• You hold the right to opt out of receiving promotional communications at any time through unsubscribing.

In the event of providing further services in the future, or in response to changes in legislation, regulation, or our business structure, we may request your confirmation or updates regarding your marketing preferences.

Cookies 

Our website uses cookies to facilitate a better user experience. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Changes to this Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be reflected on this page.

Contact Information

For questions or concerns regarding our Privacy Policy, please contact us. 

Last updated: 12/03/2024